Refund policy.

The short version

Our products are digital files and content supplied electronically, usually as soon as payment succeeds. Once an order is successfully completed, we do not offer a voluntary return, exchange or refund because the product cannot be returned to us. Please review the product page, included files, licence, software requirements and sample material before buying.

This no-change-of-mind rule applies only to the extent the law allows. It does not exclude a refund, replacement, repair, price reduction, cancellation right or other remedy that applicable law makes mandatory. It also does not affect a remedy for a product that is not delivered, is corrupt, is faulty, is materially different from its description, or otherwise fails a non-excludable legal guarantee.

Who this policy is with

TOMER N. MARKETING AND SALES LTD, company number 516555604, trading as The Digital Kit, supplies and licenses the digital product. Our registered address is 6 HaTapuach Street, Beit Shemesh, 9955606, Israel. Lemon Squeezy is the merchant of record and seller for the payment transaction. It processes the payment, tax, receipt, refund and chargeback and may make a refund decision under its Buyer Terms, this policy and applicable law.

We do not promise that Lemon Squeezy will approve or refuse a particular request. A provider-issued refund, a card reversal, or a remedy required by law can still occur even though we offer no voluntary change-of-mind refund.

What is not eligible for a voluntary refund

Where no mandatory right applies, a refund is not available because you changed your mind, no longer need the product, did not use it, expected a result we did not promise, found a different product, or lacked software, an account, experience or other requirement that was disclosed before purchase. A mistaken purchase is not voluntarily refundable merely because you did not open the receipt, customer account, access link or files, or because the licence has not yet been used.

We may refuse a request that is fraudulent, abusive, repeats a claim already resolved, or seeks to keep or use the files while reversing payment, except where applicable law requires a remedy. A refund does not authorise continued use, copying, distribution or resale of the refunded product. If a refund, statutory withdrawal or payment reversal unwinds the purchase, the product licence ends. To the extent the law permits, you must stop using the product, delete copies within your control and not download it again.

Delivery, defects and duplicate charges

If a confirmed order does not arrive, an access link fails, or a file is corrupt, contact us so we can restore access or provide a working copy. If the product is faulty, materially misdescribed, or not fit for a purpose protected by applicable law, we will provide the remedy the law requires. A law may allow us to repair or replace a minor problem first, while giving you the choice of refund or replacement for a major problem.

Tell us promptly about an unauthorised or duplicate charge. We may ask for the order identifier and enough information to verify the charge or reproduce a product problem. Never send us a complete card number, security code or account password.

European Economic Area and United Kingdom

A consumer in the European Economic Area or United Kingdom generally has 14 days to withdraw from a distance contract. For digital content that is not supplied on a tangible medium, that right ends once supply begins during the 14-day period if you first expressly consent to immediate supply, acknowledge that you will lose the withdrawal right, and receive the confirmation required by law.

Our checkout asks you to tick an unticked box that says: “I expressly consent to immediate supply of the digital product after payment, during my 14-day cancellation period. I understand that I lose my right to cancel when I activate the download or access link.” This is separate from accepting the general terms and is required before a covered buyer can continue to immediate delivery.

Where delivery is through a web link, the withdrawal right is lost when you activate the download or access link after giving that consent and acknowledgement—not merely because payment succeeded or an unactivated link appeared in a receipt or account. We record the exact consent statement, country, time and version with the order, and the receipt confirms it on a durable medium. If the link has not been activated, or another required condition is not satisfied, the statutory withdrawal right remains available during its legal period. Mandatory digital-content conformity remedies remain available after the withdrawal right has ended.

This statutory rule is separate from our voluntary policy. Leaving a receipt, account or link unopened does not create a voluntary refund entitlement. If you make a statutory withdrawal request, we and Lemon Squeezy may review the order, the recorded consent and confirmation, and any lawfully available delivery or access evidence. Making a request does not itself prove that no activation occurred, and we do not treat link availability alone as proof that it did.

Brazil

If Brazilian consumer law applies, a consumer may exercise the statutory right to withdraw from an online purchase within the applicable seven-day period. Our no-change-of-mind rule does not waive that right. Send a clear withdrawal request within the legal period so it can be handled through the merchant of record.

Australia and New Zealand

Australian and New Zealand consumers keep the consumer guarantees and remedies that cannot be excluded. A simple change of mind does not by itself require a refund, but faulty, unsafe, misdescribed or unfit digital content may require a repair, replacement, refund, compensation or another remedy. The available remedy depends on the law and whether the problem is minor, serious or capable of being fixed.

Israel, Canada, Québec and Türkiye

Israeli distance-sale cancellation rules contain an exception for information as defined by the Computers Law, which generally includes immediately supplied digital information. Canadian and Québec law may provide cancellation or refund rights for missing mandatory disclosures, failure to provide a contract copy, non-delivery, misrepresentation or a product problem. Turkish distance-contract rules contain exceptions for intangible goods delivered instantly, online services performed instantly, and services begun with the consumer's approval in the withdrawal period.

These rules depend on the facts and do not remove any mandatory guarantee, delivery, conformity, disclosure or misrepresentation remedy. Where one of these laws gives you a right that conflicts with this policy, that right controls.

United States, South Africa and other countries

We do not offer a voluntary change-of-mind refund in the United States or elsewhere. Some countries or states provide cooling-off, delivery, disclosure, quality, unfair-practice, chargeback or other rights, sometimes with exceptions for digital content or performance begun with consent. This policy is global, and every non-waivable local right applies whether or not its country is named on this page. A regional summary is not an exhaustive statement of your rights.

How to make a request

Email hello@thedigitalkit.co with the email used for the order, the order identifier if available, the product name, the date of purchase, the country whose law you believe applies, and a concise description of the request or problem. You may also use the support or refund route in your Lemon Squeezy receipt.

If a refund is required or approved, Lemon Squeezy normally returns it to the original payment method. Bank and card-network processing times are outside our control. Nothing in this section shortens a statutory deadline or requires more information than the law permits us to ask for.

Related terms and changes

This policy forms part of our Terms of use. Personal information used to review a request is handled under our Privacy Policy. We may update this policy prospectively when our products, providers or legal obligations change. The date above will change, and an update will not retroactively remove a right that applied when you purchased.